Shipping policy
1. INTRODUCTION
At Back Forty View Solutions LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, backfortyoutdoorliving.com.
Overview:
Service - Standard Shipping
Price Free
Processing time 1 to 2 business days
Transit/Delivery time 3 to 7 business days
Destination United States
Coverage All products unless a product page says otherwise
2. SHIPPING DESTINATIONS
Countries We Ship To:
United States (US Lower 48)
Example: United States (except Hawaii and Alaska)
We do not ship to P.O. boxes that cannot accept carrier delivery
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. SHIPPING COSTS
Standard Shipping Free on all eligible orders shipped within the United States
All shipping costs are shown at checkout.
There are no hidden fees from us.
Local taxes at checkout still apply when required by law.
4. ORDER PROCESS TIME
Total delivery time is 4 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time.
Business days are Monday through Friday excluding holidays.
If an item needs extra time, the product page will show a note. That note will override the general timing above.
Processing Time:
Orders are processed within 1-2 business days as per supplier.
Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. SHIPPING METHODS & CARRIERS
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.
Shipment tracking:
Every shipment includes tracking. You will receive a tracking link by email when your order ships.
Insurance:
Shipments are insured against loss or damage. Contact us if there is an issue.
6. ORDER TRACKING
After your order ships you will receive an email with the tracking number and a link to follow the delivery.
Assistance:
If you have questions or need assistance with tracking, please contact our customer service at support@backfortyoutdoorliving.com
7. DELIVERY ISSUES
7.1 Delayed or Lost Packages
Delayed Delivery:
If your delivery exceeds the 4 to 9 business day window, please contact us at support@backfortyoutdoorliving.com or 609-293-3199.
Lost Packages not Delivered/Marked Delivered but Not Received:
Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance with a trace.
Damaged packages;
Photograph the packaging and the item
Contact us within 48 hours at support@backfortyoutdoorliving.com
Refer to the Refund Policy.
7.2 Missing Items
If something is missing from your package, contact us within 48 hours of delivery and include your order number and the item details. We will send the missing item, track the missing item, or issue a refund.
8. RETURN & REFUND POLICY
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.
9. ADDRESS ACCURACY
Please ensure all shipping information is correctly and carefully entered at checkout. We are not responsible for orders shipped and delivered to addresses entered incorrectly by the customer.
If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.
10. CONTACT INFORMATION
If you have any questions or concerns regarding your shipment, please contact us:
Company Name: Back Forty View Solutions LLC, Back Forty Outdoor Living
Website: backfortyoutdoorliving.com
Address: 921 Pleasant Valley Ave #581, Mount Laurel, NJ, 08054
Email: support@backfortyoutdoorliving.com
Phone: 609-293-3199
Our customer service team is available Monday–Friday 9-5pm, Sat 9-4pm, EST
11. CHANGES TO THIS POLICY
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Back Forty View Solutions LLC!
We appreciate your business and are committed to providing you with exceptional service.