Refund policy
1. OVERVIEW
At Back Forty View Solutions LLC, we stand behind the quality of our products. This Return and Refund Policy explains when and how returns and refunds are accepted and applies to all purchases made through the Back Forty Outdoor Living website located at backfortyoutdoorliving.com.
Summary
Region: United States
Return window: 30 days total, but damage must be reported within 48 hours of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the item is approved, or defective or damaged on arrival.
Restocking fee: 25% of the product price for approved returns
2. CONTACT
To start a return or report damage, please contact our Customer Service team:
Email: support@backfortyoutdoorliving.com
Phone: 609-293-3199
Address: Back Forty View Solutions LLC, 921 Pleasant Valley Ave #581, Mount Laurel, NJ, 08054, United States
Hours: Monday–Friday 9-5pm, Sat 9-4pm, EST
3. ELIGIBILITY
Returns are accepted under the following conditions:
The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 48 hours of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging, accessories with all labels and tags attached
Items must be in new condition. Used or installed products cannot be returned.
A receipt or proof of purchase is required.
4. REPORTING DAMAGE or INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact customer service within 48 hours of delivery.
Include:
Your order number
Photos clearly showing the damage or issue
A brief description of the problem
We will review the information and, if approved, provide instructions and a prepaid return label.
5. RETURN SHIPPING & FEES
Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.
Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.
If you send an item back without using the provided label, we may not reimburse you for shipping costs.
6. REFUNDS & REPLACEMENTS
After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund
7. EXCHANGES
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.
Shipping Costs:
For defective or incorrect items, we cover the shipping costs.
For exchanges due to customer change of mind, customers are responsible for shipping costs.
8. EXCEPTIONS NON-RETURNABLE ITEMS
Items reported after 48 hours of delivery
Items damaged due to misuse or neglect
Personalized, custom-made
Gift cards and downloadable digital items
9. CANCELATIONS
Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.
10. TIMELINES
All returns must be reported and shipped as outlined in the above sections of this policy.
Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days.
Refund Period: It may take up to 7 business days for the refund to appear in your account after approval.
11. LEGAL RIGHTS
This Return and Refund Policy does not affect your rights under U.S. consumer protection law.
12. QUESTIONS & CHANGES TO THIS POLICY
For more information, please contact our Customer Service team:
Email: support@backfortyoutdoorliving.com
Phone: 609-293-3199
By making a purchase on our Website, you agree to this Return and Refund Policy.
We may update this policy from time to time. Changes take effect upon posting.
Back Forty View Solutions LLC
921 Pleasant Valley Ave #581, Mount Laurel, NJ 08054